Shipping & Returns Policy

HOW TO ORDER:

  1. Purchase direct online by logging in / signing up.
  2. Call toll-free 1-877-224-7496 within the US to place your order.
  3. For any International orders, please email us at orders@pbfy.com.

PAYMENT METHODS:

  1. We accept major credit cards (Visa, MasterCard, and Discover) and Paypal. Please contact our office to make arrangements for any other payment method.
  2. For credit card payments, please make sure the card holder’s name, billing address, and zip code are exactly as listed on your credit card company’s file. Incorrect or incomplete information will delay your order.

TAXES:

PBFY charges sales tax for non-resale items shipped within California and Tennessee. We will gladly waive the sales tax for tax-exempted customers. Please fax us a copy of your Resale Certificate to 1-877-224-7661 or 1-714-528-2164

SHIPPING:

  1. All prices are F.O.B. Brea, California or Portland, Tennessee.
  2. Please allow 1-3 business days for orders to be shipped.
  3. Our normal business hours are Monday through Friday, 8:30 AM to 5:00 PM PST, excluding major holidays.
  4. All orders will receive a confirmation by telephone or email with tracking information for the shipment.
  5. All shipments will be carefully checked prior to delivery. Any incorrect shipment, shipping damage, or discrepancy of the order must be reported within 5 days of receipt.
  6. PBFY will ship most orders via United Parcel Service (UPS). Please contact our office if an alternate shipping method is required.
  7. PBFY will drop ship orders anywhere within the United States upon request.
  8. Some of our products are drop shipped.

SHIPPING HOLIDAYS:

At this time, we do not ship on Saturday, Sunday or holidays.

PBFY observes the following holidays:

  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas
  • New Year’s Eve
  • New Years Day

Please plan ahead to make sure your deadlines are met and your products arrive on time.

Free Shipping Promo Disclaimer:

To qualify for our Free Shipping promotion, your STOCK order of eligible products must total $400.00 or more prior to sales tax and exclude shipping and handling. Please make sure the Free Shipping option is selected during check out. All orders using Free Shipping will be shipped via standard UPS Ground. This offer only applies to orders shipping within the continental United States (excluding Alaska, Hawaii and all off shore United States territories).

Not all products are eligible. This offer applies to most STOCK items EXCEPT Sealers, Vacuum Sealers, Machinery, Equipment, Custom and Custom Printed items and other select items. Not valid on previous purchases. Free shipping cannot be combined with any other offers or promotions unless stated otherwise. For any returns, please see our Returns & Exchange policy. We expect to offer this shipping special for a limited time and may withdraw it anytime at our discretion without advance notice.

RETURN & EXCHANGE POLICY:

  1. There is a minimum 20% restocking fee and $10 call tag fee on all returned products. No returns after 30 days from the date of purchase.
  2. All items returned for exchange must be in original package, free of markings, and in clean, resalable condition. PBFY will not accept items that have been used, abused, mishandled, worn or have any missing parts.
  3. Shipping charges are non-refundable.
  4. Customized merchandise and items sold at special discounted pricing cannot be returned or exchanged unless the products are defected or misprinted.
  5. Products installed with Valves, Tin Tie application, and/or Label application are included as customized merchandise and may not be returned.
  6. The customer is responsible for all freight charges (to and from) for the returned items, including shipping costs under the Free Shipping Promo.
  7. Return freight charges from refused and/or undeliverable shipments will be deducted from the total credit amount.
  8. There will be no cross shipping. Replacement items will not be shipped until the returned items are received.
  9. Please be aware that replacements are subject to availability.
  10. All returns and exchanges must follow the RMA procedures or will not be accepted. Please see RMA Procedures below for return merchandise instructions.
  11. Any returns that do not follow RMA procedures is subject to a $25 per case handling fee.
  12. Refunds are processed within 2 business days of receiving your item. Once we process your refund, it may take up to 7 business days for your refund to be reflected in your bank or credit card account.

RMA PROCEDURES:

  1. Please contact our office to request a Return Merchandise Authorization (RMA) number.
  2. Returned items must be received within 10 business days of an RMA number being originally issued.
  3. A copy of the original packing list must be included with the return package.
  4. The RMA number must be clearly marked on the outside of the package.
  5. Any returned products without an RMA number on the outside of the package, or if the RMA number is over 10 business days from the date it was originally assigned, then PBFY has the right to refuse the shipments.

PBFY encourages customers to use an insured shipping method that can be tracked. We are not responsible for package lost in the mail or damaged in transition.

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